jlbaji Privacy Policy

jlbaji ("Platform", "we" or "us") operates a safe and reliable online gaming environment for users in Bangladesh. This privacy policy explains how jlbaji collects your personal information, the purposes for which that information is used, when it may be shared with third parties, and what steps are taken to protect your information.

This policy applies to the jlbaji.cam website and all its services. By using our platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with these terms, please refrain from using our platform.

jlbaji collects information under the categories listed below:

2.1 Registration and Account Information

• Full name and username
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Password (stored in encrypted form)

2.2 Financial Information

• Payment method type (bKash, Nagad, Rocket, Upay)
• Transaction history — records of deposits and withdrawals
• Mobile banking account number (verified and encrypted)

2.3 Technical and Usage Information

• IP address and device identifiers
• Browser type and operating system
• Page visits, clicks, and session duration
• Information collected through cookies and similar tracking technologies
• Gaming activity, betting history, and account logs

2.4 Communication Information

• Information provided via live chat and support email
• Records relating to complaints, requests, or feedback

jlbaji uses your information for the following legitimate purposes:

1. Account management: Completing the registration process, verifying identity, and keeping the account secure.
2. Service delivery: Properly managing games, promotions, bonuses, and other platform features.
3. Processing financial transactions: Ensuring safe deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
4. Customer support: Providing effective assistance through 24/7 live chat and email.
5. Fraud prevention and security: Detecting suspicious activity and keeping accounts secure.
6. Responsible gaming: Identifying unusual or risky gaming behaviour and intervening where necessary.
7. Meeting legal obligations: Complying with applicable laws and regulations.
8. Platform improvement: Analysing user experience to improve the quality of services.

jlbaji never sells, rents, or commercially exchanges your personal information with third parties. However, information may be shared in the following limited circumstances:

4.1 Payment Processing Partners

The minimum information necessary to complete financial transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These partners have their own privacy policies.

4.2 Technology Service Providers

Gaming software, server management, and security service providers may access limited information under strict confidentiality agreements.

4.3 Legal Requirements

If disclosure of information is required by court order, government directive, or legal investigation, jlbaji will follow the provisions of the law.

jlbaji applies industry-standard technical and organisational measures to keep your personal information secure:

• SSL/TLS encryption: All communications on the platform are secured with 256-bit SSL encryption.
• Password hashing: User passwords are never stored directly — they are held only as strong cryptographic hashes.
• Access control: Only authorised staff may access personal information, and only to a limited extent.
• Regular security audits: Regular security assessments are conducted to identify platform vulnerabilities.
• Data backup: Information is regularly backed up in a secure and encrypted location.
• Secure payment gateway: All financial transactions are handled through secure payment channels.

However, no data transmission over the internet can be guaranteed to be completely secure. We are committed to ensuring the highest level of protection, but users must also take responsibility for keeping their account password confidential.

jlbaji uses cookies to improve the user experience and ensure the proper functioning of the platform.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for core platform functionality.
• Functional cookies: Used to remember user preferences and settings.
• Analytics cookies: Used to analyse platform usage patterns and improve services.

6.2 Cookie Control

You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

jlbaji retains your information in accordance with the following policy:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Financial transaction records and relevant information are retained for a set period after account closure in accordance with legal requirements.
• Inactive accounts: If an account has been inactive for an extended period, we may begin the process of deleting relevant information after notifying the user.
• Gaming logs: Gaming logs are retained for a defined period for fraud investigation and responsible gaming monitoring purposes.

As a user of jlbaji, you have the following rights:

1. Right to access information: You may request to know what information we hold about you.
2. Right to correct information: You may request correction of inaccurate or incomplete information in your profile.
3. Right to delete information: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
4. Right to object to processing: You may object to the processing of your information on specific grounds.
5. Right to data portability: You may request your information in a structured, machine-readable format.
6. Right to withdraw consent: Where your information is processed on the basis of your consent, you may withdraw that consent at any time.

To exercise these rights, contact us directly via live chat or send an email to [email protected].

jlbaji strictly provides services only to users aged 21 and above. We do not knowingly collect personal information from any person under the age of 21. An age verification process is followed at the time of registration.

If we receive evidence that information has been collected from a minor, that account will be closed immediately and the relevant information will be deleted as soon as possible.

Our platform integrates services from game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.). These service providers have their own privacy policies and manage those policies independently.

jlbaji is not responsible for the privacy practices of third parties. Users are advised to review the privacy policy of any third-party service independently.

jlbaji reserves the right to change or update this privacy policy at any time. For significant changes, we will take the following steps:

• A clear notification of the changes will be displayed on the platform.
• Registered users will be notified by email or via live chat.
• The effective date of the updated policy will be clearly stated.

Continued use of the platform after any changes will be considered as acceptance of the updated policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live chat: Use our live chat service for immediate assistance in Bengali, available 24/7.
• Email: [email protected]

We will consider any privacy-related request or complaint as quickly as possible and with the utmost care.